Shipping policy


Shipping Policy

Thank you for shopping with Shay T's Custom Creations LLC! We appreciate your business and work hard to create high-quality, personalized products.

Processing Time

Because most of our products are handmade or custom-made, processing time begins after:

  • Full payment has been received.

  • Personalization details have been submitted.

  • Final design approval has been given (if applicable).

Most orders are processed within 3–10 business days. Larger or specialty orders may require additional production time.

Processing time does not include shipping time.

Shipping Methods

Orders are shipped via trusted carriers such as USPS, UPS, or FedEx, depending on the size, weight, and destination of your package.

Shipping options and rates are calculated at checkout.

Shipping Time

Once your order has been shipped, delivery times are determined by the shipping carrier.

Estimated delivery times may vary based on:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Destination

Shay T's Custom Creations LLC is not responsible for delays caused by the shipping carrier.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

Shay T's Custom Creations LLC is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned due to an incorrect address, the customer is responsible for any additional shipping charges required to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Shay T's Custom Creations LLC is not responsible for lost or stolen packages.

If your package is missing, please contact the shipping carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping box and packaging

We will review the claim and work with you to find an appropriate solution.

Local Pickup

Local pickup may be available for customers in or near Baxley, Georgia.

If local pickup is available for your order, you will receive pickup instructions after your order is completed.

Questions

If you have any questions about your order or shipping, please contact us before placing your order. We're happy to help! Email us @ shayscreationsllc2021@gmail.com